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Booking your Holiday: To secure your booking, you should complete and sign the booking form. A deposit of 20% per person or as advised by The Company is required to secure the booking. If you are within 2 months of departure then the full amount is due. In some cases a larger deposit or increased cancellation charges may apply, depending on your chosen hotel’s and airline's policies. You will be advised of any changes to these rates once we become aware of them.
A contract will exist as we issue a Confirmation Invoice. This contract is made under the terms of these booking conditions which are governed by English Law and both parties agree to submit to the jurisdiction of the English Court at all times. If for any reason the company does not accept your booking, your deposit will be returned.
If you have any special requirements (dietary or otherwise) you must inform us of these. We cannot guarantee that your requirements will be met however and we are not liable to you in the event that your wishes are not met.
All correspondence and other communications will be sent to the first person named on the booking form unless otherwise specified. The balance is due 2 months before departure.
You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before we arrange your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to relevant parties and/or insurance company who ultimately will provide travel insurance cover.
Amendments and Cancellations
a) Amendments by you: The Company will make every effort to assist you if you wish to alter your arrangements. Requests for an amendment must be in writing, signed by the signatory of the Booking Form. An amendment charge of £50 per booking together with all communication charges or other expenses incurred by the Company will be applicable. These charges will be payable whether or not the Company succeeds in confirming your requested amendment. Your request may be treated as a cancellation and re-booking and the normal cancellation charges detailed in the section below.
(b) Surchrages may apply dependent upon the conditions imposed by our suppliers. If you are unavoidably prevented from taking your holiday, by reason of, for example, illness, jury service, redundancy, unavoidable work commitments or the death or serious illness of a close family member, it may be possible to transfer your booking to a person acceptable to the Company (but it should be noted that some suppliers, including airlines consider any change of name as a cancellation, thereby attracting cancellation fees of up to the full value of the service) provided that:
i) if you request the transfer in writing allow reasonable time for the changes to be communicated to, and accepted by, suppliers.
ii) Your request is accompanied by documentary proof of the reason for the transfer, any tickets or vouchers received from the Company, full details of the person who will replace you, any balance due for the booking and the appropriate administration fee (see below).
iii) Your replacement agrees to be bound by these booking conditions.
The administration fee will be £50 per person. You, as transferor of the holiday and the transferee shall be jointly and severally liable to the Company for payment of the balance due, together with all additional charges of whatever sort imposed by the suppliers providing the component parts of your holiday charges. Please note that airlines in particular sometimes charge a 100% cancellation fee and the cost of a new ticket.
(c) Cancellation by you: All cancellations must be advised in writing, signed by the signatory of the Booking Form and sent to the Company at 9 Heddon Court Parade, Cockfosters, Barnet, Hertfordshire EN4 0DB. Cancellations are effective on the day they are received by the Company. Recorded delivery is strongly recommended.
The following cancellation charges will be payable, depending upon the number of days prior to departure the Company receives your notice of cancellation.
Cancellation Charges
Number of days left before your due date of departure from the date on which we receive your authority to arrange your holiday Cancellation Charge expressed as a percentage of the total holiday price.
• 61 days or more Deposit only
• 60-29 days 40%
• 28-8 days 60%
• 7 days or less 100%
We strongly recommend that you secure adequate travel insurance at the time of booking.
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(d) Re-booking following a cancellation
Should you wish to cancel a holiday and re-book an alternative this will be subject to the cancellation terms within these booking conditions. The company may use their absolute discretion however to transfer some or all of any monies already paid by you to the alternative booking. If the alternative booking requires a greater deposit that has already been paid then the balance between what is required as a deposit and any deposits already paid becomes due.
(e) Amendments by the Company
Great care is taken to ensure that the descriptions and prices given for each booking are accurate at the time of booking. Changes can occur, through, and the Company reserves the right to change any of the details, including prices, in which case The Company will advise you of any such change before accepting your booking. After a Confirmation invoice has been issued, the Company makes every effort to operate all holidays as advertised. In very rare circumstances, the Company may have to modify a holiday before you depart. If the modification is significant (that is, if it is a change of flight time by more than 24 hours, a change of international airport [except between airports serving the same city], a change of destination or a change to a lower standard of accommodation), the Company will notify you as soon as practicably possible and offer you two choices.
You may accept the modification, you may change your booking to another available holiday or you may cancel and receive a full and prompt refund. If you choose another holiday which is more expensive you must pay the difference, where it is cheaper, the Company will make the appropriate refund. If you cancel and receive a full refund following a significant modification made for any reason other than force majeure you will receive the following compensation, calculated according to the number of days prior to departure that you are notified of the change.
Days prior to Departure Date Compensation when Notification of Change is sent (Per Person)
• More than 42 days £10
• 29 – 42 days prior £20
• 15 – 28 days prior £25
• 0 – 14 days prior £30
Force majeure means unusual and unforeseeable circumstances beyond the Company’s control, the consequence of which neither the Company nor its suppliers could avoid, including but not limited to, war, threat of war, riot, civil strife, terrorist activity, (actual or threatened), industrial dispute, technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions.
If there is a minor modification before you depart (that is, any change not included in the definition of a significant modification set out above), the Company will try to notify you, although it is not obliged to do so, nor is it obliged to pay any compensation.. If the Company becomes unable to provide a significant proportion of your holiday after it has commenced, suitable alternative arrangements will be made for you at no extra charge to you or, alternatively, you will be returned to your point of departure and given a pro-rata refund for ground arrangements not received.
(f) Cancellation by the Company
If you fail to pay the balance of the holiday price at least 2 months before departure, the Company will treat your booking as cancelled and levy the cancellation charges set out in sub paragraph (c) above. If the Company is obliged to cancel your holiday in any other circumstances before departure, the Company will use its best endeavours to offer alternative arrangements of a comparable standard or will give you a full and prompt refund. In addition, unless the cancellation has been caused by force majeure, the Company will pay you compensation as set out in these terms and conditions.
Other changes
If you wish to make any other change to your arrangements at any time after confirmation has been issued, we will meet your request, only so far as is possible.We require your authority in writing before we can make any change. In the event that any change is requested in relation to a group booking we require the authority in writing by the Lead named person before we can make the change.
Administration fee
In each of the above circumstances, an administration charge of £50 per person will be payable. This charge is non-refundable and may be in addition to any penalties charged by the hotel suppliers. In the event that the Tour Operator makes changes to or cancels the arrangements, we shall send notification to you as soon as possible. We reserve the right to take any necessary changes to your holiday arrangements.
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PRICE POLICY
(a) All prices are based upon exchange rates to the £ as dictated on the day of booking.
(b) The Company is under no obligation to give a breakdown of the costs involved in a holiday.
(c) The Company reserves the right to notify you of an increase in the brochure or advertised price before accepting your booking.
(d) After a Confirmation Invoice has been issued, unless you choose to pay for your holiday in full at the time of booking, the price of your holiday may be subject to the possibility of surcharges in certain limited circumstances. However, a surcharge will only be levied solely to allow for variations in transportation costs, including costs of fuel, increases in normal published airfares, taxes or fees chargeable for services such as landing taxes at airports, the exchange rate applied to the particular package or if the UK or overseas government or regulatory body introduce or increase taxes. Even then, the Company will absorb an amount equal to 2% of your holiday price (excluding insurance premiums and amendment charges) before passing on any surcharge to you. Only amounts in excess of this 2% will be treated as a surcharge. Surcharges will be notified by a revised Confirmation Invoice sent to you.
(e) If a surcharge would increase the total holiday price shown on your original Confirmation Invoice by 10% or more, you may cancel your booking within 14 days of the date of issue of the revised Invoice and obtain a full refund of all payments made to the Company and any amendment charges previously incurred.
(f) Optionally, you may choose to pay for your holiday in full at the time of booking in which case your holiday price will be fixed at the cost quoted by the Company at that time. To qualify for this benefit you should return the Confirmation Invoice to the Company with full payment to reach the Company within 7 days of the date when the Confirmation Invoice was first posted to you.
(g) The financial commitments offered above by the Company mean that the Company is not able to reduce holiday prices should the value of the £ strengthen.
RESPONSIBILITIES OF THE COMPANY
The Company applies all reasonable checks to ensure that those involved in the preparation and provision of your holiday maintain the appropriate standards. The descriptions, information and opinions given in any material by the Company in respect of the airlines, hotels and other suppliers whose services are used are given in good faith, based on the latest information available at the time of booking.
The Company accepts no liability for death or injury if there has been no fault on the part of the Company or its servants, agents or suppliers and the loss, death or personal injury suffered is attributable to your own acts or omissions or to the acts or omissions of a third party not involved in providing the services which make up your holiday, or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by the Company or its servants, agents or suppliers even with the exercise of all due care. These are also conditional upon you following the procedures for notification of complaints set out below, and upon you assigning to the Company any right you may have against any other person whose acts or omissions have given rise to the Company’s liability.
The Company’s liability to compensate you and the amount of such compensation is subject to the following limitations. First, in case of damage other than death, illness or personal injury, compensation is restricted to a reasonable amount having regard to such factors as, inter alia, the holiday cost and the extent to which the enjoyment of your holiday can be said to have been affected. Second, in all cases, liability and compensation are limited in accordance with the provisions of all international conventions which concern transportation and accommodation, namely the Warsaw Convention 1929 (as amended), the Berne Convention 1961, the Athens Convention 1974, the Geneva Convention 1973 and the Paris Convention 1962. Copies of these Conventions are available on request.
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